Management Software

11.
What is cache?
A) It’s a type of storage device.
B) It’s a part of the operating system that performs file management.
C) It’s a special file that contains the computer’s system settings.
D) It’s a fast memory used to store data for the CPU ahead of time.
12.
When working with multiple applications at the same time, the amount of RAM has the most significant impact on the computer’s performance.
A) True
B) False
13.
When you turn on the computer, it goes through a sequence of steps referred to as:
A) the booting process.
B) the execution process.
C) the operation process.
D) the verification process.
14.
When you start an application program, the program is loaded:
A) from the hard disk into RAM.
B) from the monitor into RAM.
C) from the monitor into the hard disk.
D) from the hard disk into the keyboard.
15.
Which of the following are considered as data input?
A) Entering information in a word processing document or a spreadsheet.
B) Recording voice in a sound file using a microphone.
C) Scanning a picture into the computer using a scanner.
D) All of the above.
16.
What is a server?
A) An extra large monitor that can display several computer images at the same time.
B) A computer that performs common tasks for a network of computers.
C) A cable used for connecting one or more computers together.
D) A high-speed modem used to connect mainframes to the Internet.
17.
What is an algorithm?
A) It’s a type of memory.
B) It’s a type of sound card.
C) It’s a set of logical steps used by programs to solve a problem.
D) It’s a part of the processor dedicated to performing calculations.
18.
One of the advantages of desktops over comparably priced laptops is that:
A) desktops are easier to set up.
B) desktops are more powerful.
C) desktops take less space.
D) desktops weigh less.
19.
All of the following statements are true except one. Which one is FALSE?
A) Large computer systems don’t use software.
B) Large computer systems can manage and process high volumes of data.
C) Large computer systems typically store data in central databases.
D) Large computer systems can contain mainframes, minicomputers, and personal computers.
20.
If you are buying a computer for an organization, you should:
A) always choose a desktop.
B) always choose a computer that has a high-speed modem.
C) make sure the computer is compatible with the organization’s network and other computers.
D) always choose a computer that has the highest hardware specifications available in the market.

• » Comments (1)

Mar 1Joan also invests her used vehicle into the business. She estimates that its fair value is $15,000. Joan estimates that the vehicle will be useful to the business for four years, at which time its residual value will be $3,000. It will only be used for business purposes.
Mar 1Joan signs a two year lease with Dungaree Property Management for the use of a space for her show room and warehouse storage. The show room represents half the leased area. The lease is effective March 1, 2009. Occupancy will begin immediately, and the amount paid for the lease is $48,000.

Mar 1Joan needs to acquire general liability insurance and protect her inventory. She purchases an insurance policy for the business from RPC Insurance Brokers for $6,000. The term of coverage is March 1, 2009 to February 28, 2010. She hires a security company to monitor the premises after-hours. They will invoice quarterly.

Mar 2Joan purchases a computer system and software for her business. The system costs $12,000, which Joan financed with a two year note payable. Interest on the note will be paid every three months at an annualized interest rate of 9%. Joan estimates that the computer equipment will be useful to the business for five years, at which time its residual value will be $0.

Mar 2Joan purchases used shelving and racks costing $5,000 from BGH Library Services. BGH offers credit terms of 1/15, net 30. Joan estimates this store equipment will be useful to the business for four years, at which time its residual value will be $1000.

Mar 2Joan purchases on account from Grand & Toy $500 of office supplies.

Mar 3Joan purchases on account from a manufacturer 20 desks with hutch bookcases at a cost of $1000 each, 20 oak credenzas at a cost of $400 each, and 40 art prints at $200 each. The manufacturer offers credit terms of 2/10, net 30 to its customers. Joan picks up the inventory from their warehouse in north east Calgary, and transports it to her show
room.

Mar 5Joan purchases on account from another wholesaler 100 sets of the latest anti-glare monitor covers and document stands. These items of inventory had a total cost of $10,000. The wholesaler offers credit terms of 3/5, net 30 to its customers. Joan picks up the inventory from the wholesaler’s warehouse in south east Calgary, and transports it to her show room.
Mar 10Joan records one journal entry for the sales from the first week of business. All of the sales were cash sales, except for a large sale on Mar 9 to Spaces Direct Co. on credit. Cash sales totalled $10,000. The list price of the sale to Spaces Direct Co. is $4,800, but they are given a 10% trade discount. The cost of the inventory sold was $12,000.

Mar 12Joan interviews and hires a salesperson, Cheech Marin, to provide in-store sales. Tim will begin working on Thursday Mar 12, and will work three days a week (Thursday through Saturday) at a salary of $150/day (assume no source deductions). Pay day will be every second Saturday beginning Saturday Mar 21, and will include all days worked up to and including the day of pay.

Mar 14Spaces Direct Co. returns some pieces from the purchase on Mar 9 (wrong colour). Joan issues a credit memo to them for the $1,400 price of the furniture (original cost of $800). They are then placed back on display for resale.

Mar 17Joan records one journal entry for the sales from the second week of business. All of the $18,000 sales were for cash. The cost of the inventory sold was $10,000.

Mar 19Payment is received from Spaces Direct Co. for the final amount owing for the Mar 9 credit sale.

Mar 22Payments are made to Grand & Toy and BGH for the Mar 2 purchases.

Mar 24Joan records one journal entry for the sales from the third week of business. All of the $4,200 sales were for cash. The cost of the inventory sold was $2,400.

Mar 21Cheech is paid his wages for his first two weeks of employment.

Mar 28Joan receives a payment of $2,000 from a local medical centre for wall hangings to be supplied in early May.

Mar 31Joan records one journal entry for the sales from the fourth week of business. All of the sales were cash sales, except for a large sale on Mar 29 to Spaces Direct Co. on credit. Cash sales totalled $5,600. The list price of the sale to Spaces Direct Co. is $2,800, but they are given a 10% trade discount. The cost of the inventory sold was $4,800.

Mar 31Joan withdraws $1,000 cash for her personal use

Additional March 31 adjusting entry information

1.A count of office supplies reveals that $410 of supplies remain in stock.
2.Joan estimates that the security service bill for March will be approximately $350.

• » Comments (1)

1. You’re composing a report. You realize that you’re using the word “option” over and over again.
Which of the following references will help you find a different word with the same meaning?
A. An encyclopedia C. A thesaurus
B. The Associated Press Stylebook D. A spell checker
2. Your supervisor has asked you to help with the orientation of three new office employees. Topics
you’re asked to present include your company’s guidelines for attendance and employee evaluation.
Which one of the following references will provide you with the information you need?
A. Procedures manual C. Job description manual
B. Policy manual D. Instruction manual
3. Which of the following statements about a thesaurus is true?
A. A thesaurus is an excellent substitute for a dictionary.
B. A thesaurus is used more often than a dictionary.
C. A dictionary should be used in addition to a thesaurus.
D. A specialized dictionary is more useful than a thesaurus.
4. A workstation manual is a source of information relating to the
A. installation, use, routine maintenance, and troubleshooting procedures for hardware and
software.
B. detailed responsibilities and tasks performed by the person who holds a particular position.
C. general performance tasks of all employees of an organization, such as records management,
purchasing, and mail services.
D. mission statement, goals, and history of the organization as they relate to the employee’s
specific job responsibilities.
5. It’s vital that the information you use to aid in problem solving and decision making be readily
available, current, and
A. in written form. C. interesting.
B. debatable. D. accurate.
6. A well-written job description should
A. clearly outline the job’s responsibilities.
B. be written in great detail and be at least four or five pages long.
C. be updated once every five years.
D. include illustrations, graphics, and sample forms to make responsibilities clear.
7. You’ve been asked to help with the revision of your organization’s policy manual. As you edit the
document, you’re wondering whether or not several word choices are correct. For example, you
don’t know whether you should you use “alright” or “all right,” “theater” or “theatre.” What reference
would you use to find out which spellings are preferred?
A. Webster’s New Collegiate Dictionary C. Roget’s Thesaurus
B. The Associated Press Stylebook D. A company procedures manual
8. Your organization is hosting an open house at the new manufacturing facility where you work,
located at 340 Town Road, Dallas, Texas 33456. You’ve been asked to contact at least three
caterers in the Dallas area to gather information for comparison shopping of services and prices.
Your best resource is
A. a city directory.
B. the White Pages of the local telephone directory.
C. a zip code directory.
D. the Yellow Pages of the local telephone directory.
9. Which of the following organizations would most likely use an unabridged dictionary?
A. A pediatrics hospital
B. The English department at a large university
C. An automotive dealership
D. A large retail department store
10. Which of the following would probably contain the most detailed definition of the term “prosecutor?”
A. Dictionary of Computers C. Dictionary of Accounting
B. Dictionary of Insurance D. Dictionary of Legal Words and Phrases
11. If you want to know the origin of the word “insomnia,” you should consult a
A. style guide. C. dictionary.
B. thesaurus. D. directory.
12. If you wanted to look up an article that appeared in Newsweek, which index should you use?
A. The New York Times Index C. The Reader’s Guide to Periodical Literature
B. The Cumulative Book Index D. The Vertical File Index of Pamphlets
13. To take advantage of computer-assisted referencing at your workstation, you must have
A. a special computer. C. a telephone line used only for communications.
B. special hardware and software. D. access to a printer so all data can be downloaded.
14. Which of the following is true of the Internet?
A. It’s called the World Wide Web. C. It’s an excellent means for filing information.
B. It’s a global network of networks. D. It’s only available to certain employers.
15. If you worked as an office professional in an elementary school and you needed to find the most recent
research regarding the integration of computers into a kindergarten curriculum, you should refer to
A. The Reader’s Guide to Periodical Literature.
B. a major newspaper.
C. The Education Index.
D. an education journal.
16. Which of the following would you keep in an office quick-list file?
A. Commonly asked customer questions C. An instruction manual
B. Equipment catalogs D. Your personal checking account number
17. The best resource tool for searching the resources of libraries all over the world is
A. a computerized card catalog.
B. an international subscription information service.
C. the Internet.
D. your library’s information desk.

• » Comments (3)

I am applying for a job at a call centre and im 18 years old, the job is for i think to write emails, and im in college, i never had a job before, and i was wondering if i should put the experience part in there, and i just put one lie in there, its the fact that i have a scholarship which i dont, so can you judge this is, or give me feedback please, i feel that its too short:… Two things to note first The address, thats how its accustomed in my home country

and yes the ad in the newspaper literally said Email-Team:… ok so here is the Resume on google docs (its better, although it still looks terrible because i made it in Microsoft word ) or you can check it out right here:

Sergei Carter

84374103
From ‘Montes de los Olivos’ 4 blocks south and 11/2 blocks West
pkj150@gmail.com

Objectives
Position in the Email-Team in Customer service

Profile
I am a native speaker who has excelled in my entire academic career, I am currently 18 years old. Despite my age I am a very mature with the ability to think critically and objectively and I can demonstrate proficient communication skills, especially In written form. Furthermore, I have advanced computer skills as mentioned bellow and finally I would like to add that I am very disciplined , hard worker and I learn quickly.

Education
currently studying at the Central American University (UCA) | Software Engineer

Accomplishments
•Highest grade In English class
•Achieved an intermediate proficiency In Programming
•Have 50% Scholarship at my current academic institution (UCA)

Skills
•Advanced computer skills (Typing, Redacting, text processors, spreadsheets, databases, Email management, Project Management )
•Skilful when communicating In written form
•Fast Qwerty keyboard writer (180 characters per minute)
•Programming (Java and PHP)
•Quick when solving problems

GOOGLE DOCS VERSION HERE: https://docs.google.com/document/d/1S86Xn2yu_lsl0ajBOw3zG8MtxBqCaI7ha17KKiq7A_0/edit?hl=en#

• » Comments (1)

i downloaded sol editor and install it correctly but itz not working,, when i hit the icon it shos a licence

Mozilla Public License Version 1.1
1. Definitions.

1.0.1. “Commercial Use”
means distribution or otherwise making the Covered Code available to a third
party.
1.1. “Contributor”
means each entity that creates or contributes to the creation of Modifications.
1.2. “Contributor Version”
means the combination of the Original Code, prior Modifications used by a
Contributor, and the Modifications made by that particular Contributor.
1.3. “Covered Code”
means the Original Code or Modifications or the combination of the Original
Code and Modifications, in each case including portions thereof.
1.4. “Electronic Distribution Mechanism”
means a mechanism generally accepted in the software development
community for the electronic transfer of data.
1.5. “Executable”
means Covered Code in any form other than Source Code.
1.6. “Initial Developer”
means the individual or entity identified as the Initial Developer in the Source
Code notice required by Exhibit A.
1.7. “Larger Work”
means a work which combines Covered Code or portions thereof with code not
governed by the terms of this License.
1.8. “License”
means this document.
1.8.1. “Licensable”
means having the right to grant, to the maximum extent possible, whether at the
time of the initial grant or subsequently acquired, any and all of the rights
conveyed herein.
1.9. “Modifications”

means any addition to or deletion from the substance or structure of either the
Original Code or any previous Modifications. When Covered Code is released as a
series of files, a Modification is:

1. Any addition to or deletion from the contents of a file containing Original
Code or previous Modifications.
2. Any new file that contains any part of the Original Code or previous
Modifications.

1.10. “Original Code”
means Source Code of computer software code which is described in the
Source Code notice required by Exhibit A as Original Code, and which, at the time
of its release under this License is not already Covered Code governed by this
License.
1.10.1. “Patent Claims”
means any patent claim(s), now owned or hereafter acquired, including without
limitation, method, process, and apparatus claims, in any patent Licensable by
grantor.
1.11. “Source Code”
means the preferred form of the Covered Code for making modifications to it,
including all modules it contains, plus any associated interface definition files,
scripts used to control compilation and installation of an Executable, or source
code differential comparisons against either the Original Code or another well
known, available Covered Code of the Contributor’s choice. The Source Code
can be in a compressed or archival form, provided the appropriate decompression
or de-archiving software is widely available for no charge.
1.12. “You” (or “Your”)
means an individual or a legal entity exercising rights under, and complying with
all of the terms of, this License or a future version of this License issued under
Section 6.1. For legal entities, “You” includes any entity which controls, is
controlled by, or is under common control with You. For purposes of this definition,
“control” means (a) the power, direct or indirect, to cause the direction or
management of such entity, whether by contract or otherwise, or (b) ownership of
more than fifty percent (50%) of the outstanding shares or beneficial ownership of
such entity.

2. Source Code License………….

i wish some 1 who had an experience in to solve my problem ,,, thanks n sorry 4 ma english

• » Comments (1)

Hi

Interview question:
Pls go through your cv?

Do I need to mention every bullet point on my cv???
How do I summarize my experience, I to know what points: e.g. company background, team size,responsibilities, . I cant find anything on youtube, or google.
I have failed so many interviews because i go into too much detail!

My experience is as follow:

Mar 2009 – Present <> – AR, AP, GL, CM, HRMS, Payroll, OTL, VCC
(Demand planning software)
Enhancements/Support (11.5.10/ 11.5.9)
Supporting all the above modules and providing general support of these modules:
•Dealing with month-end close issues: e.g. AR/AP Close, AR/CM receipt reconciliation, Fixed Asset depreciation.
•Testing and implementing the invoice scanning solution for AP.
•Troubleshooting the Group Exceptions issue within vcc.
•Resolving the Safety Stock issue for replenishment of 3G Hutchinson stores.
•Resolving the multiple delivery issue within Order Management.
•Granting users access to Oracle Discoverer reports.
•Assisting the users with creation of Discoverer reports.
•Maintaining support documentation.
•Analysing faults and carrying out functional change requests.
•Liaising with ITDEV for code, bug fixes and functional change requests.
•Raising and managing Oracle TARs using Metal ink.
•End User training on using OTL.
Env/ Software: Discoverer10G, Workflow, Unix Shell Scripting, SQL*Plus, OA Framework, PLSQL, Toad, ADI

Jul 2007 – January 2009Oracle Corporation- AR, AP, GL,CM,HRMS,Payroll,
I-Recruitment Enhancements/Support (11.5.10)

General Support of all the above modules ranging from simple email notifications/workflow issues to complex month-end problems:
•Supporting all interfaces between the legacy systems and Oracle.
•Dealing with period-end close issues: Auto bank reconciliation, Manually cleared bank accounts.
•Designing, testing and implementing various configuration enhancements.
•Troubleshooting Oracle Payroll Proration for grades.
•Resolving workflow issues: Email notifications
•Resolving the self registration issue of ex employees online.
•Updating Oracle Discoverer reports to reflect new SIT information for HRMS.
•Assisting the users with creation of Discoverer reports.
•Writing specifications for some of the reports and interfaces.
•Maintaining existing support documentation.
•Analysing faults and carrying out functional change requests.
•Liaising with the off-shore development team for code fixes and functional change requests.
•Personalizing various self-service forms.

Env/ Software: Discoverer10G, Workflow, Unix Shell Scripting, SQL*Plus, OA Framework, PLSQL, Toad,ADI

Apr 2003 – Jun 2007HSBC – AR, AP, GL, PO, HRMS
Enhancements/Support (11.5.9)

HSBCplc is the holding company of the HSBCGroup whose headquarters reside in Edinburgh. The HSBCgroup was formed with the merger of the Halifax building Society and the Royal Bank of Scotland in 2001.

Some of the specific tasks I have accomplished are detailed below:
•Creating a detailed document of all extensions and customisations.
•Designing, testing and implementing interface for GL Daily Exchange Rates.
•Designing, testing and implementing the invoice scanning solution for AP.
•Developing and providing training for the scanning extension.
•General support including :
•Managing call logs using Heat.
•Impact Analysis and recommendation of options to the business.
•Analysis and fixing of system faults.
•Testing fixes and change requests.
•Assisting the business with the closure of the periods.
•Writing specifications for some of the reports and interfaces.
•Writing test scripts for UAT.
•Dealing with support calls logged with the central helpdesk.
•Analysing and resolving support calls.
•Creating manuals for end users.

Env/ Software: Oracle Reports 6i, SQL*Plus, PLSQL, Unix Shell Scripting, Toad

Feb 2001 – Mar 2003Oracle

Specsavers This organisation is responsible for hosting Web servers for companies with websites and providing a secure means of deploying applications to the web. My main responsibilities included reporting on Project Accounting data as well as reporting within Accounts Payables and migrating data from Fixed Assets to Project Accounting.

A detailed outline of my main responsibilities:
•Building a Fixed Assets to Project Accounting interface for daily depreciation.
•Designing and Developing a cheque print programme for brand 1 suppliers.
•Providing SQL extracts from Project Accounting for the client to use within Crystal Reports.
•Updating documentation to comply with Xansa’s “abc” methodology.

Applications: Oracle Financials Release 11i: AP/ PA/ FA
Env/ Software: Windows 2000/Unix , Oracle 8i, Oracle Reports 6i, SQL*Plus, PLSQL, SQL*Loader, Unix Shell Scripting

Thanks in advance!

Tovia J

• » Comments (4)

TIPS FOR SUCCESS IN BUSINESS

Never walk down the hall without a document in your hands. People with documents in their hands look like hardworking employees heading for important meetings. People with nothing in their hands look like they’re heading for the cafeteria.

People with the newspaper in their hands look like they’re heading for the bathroom. Above all, make sure you carry loads of stuff home with you at night, thus generating the false impression that you work longer hours than you do.

* * *

Use computers to look busy. Any time you use a computer, it looks like work to the casual observer. You can send and receive personal e-mail, calculate your finances and generally have a blast without doing anything remotely related to work.

These aren’t exactly the societal benefits that everybody from the computer revolution expected but they’re not bad either. When you get caught by your boss–and you will get caught–your best defense is to claim you’re teaching yourself to use the new software, thus saving valuable training dollars.

You’re not a loafer, you’re a self-starter. Offer to show your boss what you learned. That will make your boss scurry away like a frightened salamander.

* * *

Messy desk. Top management can get away with a clean desk. For the rest of us, it looks like you’re not working hard enough. Build huge piles of documents around your workspace.

To the observer, last year’s work looks the same as today’s work; it’s volume that counts. Pile them high and wide. If you know somebody is coming to your cubicle, bury the document you’ll need halfway down in an existing stack and rummage for it when he/she arrives.

* * *

Voice mail. Never answer your phone if you have voice mail. People don’t call you just because they want to give you something for nothing– they call because they want YOU to do work for THEM. That’s the way to live. Screen all your calls through voice mail.

If somebody leaves a voice mail message for you and it sounds like impending work, respond during lunch hour. That way, you’re hardworking and conscientious even though you’re being a devious weasel. If you diligently employ the method of screening incoming calls and then returning calls when nobody is there, this will greatly increase the odds that they will give up or look for a solution that doesn’t involve you.

The sweetest voice mail message you can ever hear is “Ignore my last message. I took care of it.” If your voice mailbox has a limit on the number of messages it can hold, make sure you reach that limit frequently. One way to do that is to never erase any incoming messages. If that takes too long, send yourself a few messages.

Your callers will hear a recorded message that says, “Sorry, this mailbox is full”–a sure sign that you are a hardworking employee in high demand.

TRUE?

• » Comments (4)

My resume is below…. I figured I must be applying to the wrong jobs because no one is calling me for interviews. I will not apply for a sales position (account rep, account mgr, etc). My question is what SPECIFIC positions should I be applying to with this resume? THANKS

BBA, Management Candidate eager to contribute academic background as well as broad-range business background toward supporting the employer in maximizing performance as a key staff member.

Profile

•Talented Bachelor’s Candidate offering solid and progressive academic training and hands-on experience in Operational Management, Business Audits, Financial Operations, and Customer Service capacities.

•In depthexperience in client-focused industries focused on delivering world class customer service.

•Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

•Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

•Demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.

•Dynamic communication, organization, problem solving, and relationship management skills.

Technical Proficiencies

Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Access.

QuickBooks, Windows 98/2000/XP/Vista, 10-key, Typing 70wpm, Ericom Software AS/400,

Novell GroupWise Email/Messenger, CTI, Avaya IP Agent Telephone System

Professional Experience

Full time Student University of Phoenix

07/2011- present

Full time Student Davenport University

10/2010-04/2011

Lease End Sales Representative TTi (Volkswagen Credit Temp)

04/2010-10/2010

• Assist customer in arranging off-lease vehicle purchases

Provide exceptional service utilizing effective conversation skills

• Offer Vehicle Protection Plans to customers interested in purchasing their off-lease vehicle

Assist customers who are interested in lease extensions or terminating their lease early

Explain to customers the vehicle inspection and turn-in process

Meet all customer and dealer promises as it relates to follow-up on lease-end issues and sales related activities

Encourage payment of off-lease invoices

Stay abreast of basic product information on Brand VW and Brand Audi products

Present end of term options to customers in a persuasive way to optimize vehicle disposition

Assist dealers with online website, customer concerns, and vehicle payoffs

Full time Student Davenport University

10/2009-04/2010

Post-Closing Auditor Kelly Services (Temp)

04/2009-10/2009

• Drove the auditing of FHA and Conventional loan packages, ensuring accuracy and completeness of the entire mortgage package.

Sharp business acumen and experienced in managing broad scope of operations, from scheduling signing/resigning and tracking documents to pre-auditing and document tracking.

Full time Student Davenport University

10/2008-04/2009

Customer Service Representative Bartech Group (DTE Temp)

04/2008-10/2008

• Consistently ensured the delivery of quality customer service vital to sustaining and growing clientele base.

Effectively handled a broad range of client account activities, past due accounts, service requests, disconnects, payment/deposit processing, balance transfers, and service restoration.

Full time Student Davenport University

03/2008-04/2008

Office Assistant Davenport University

05/2007-03/2008

Responsible for creating, maintaining and updating files and record keeping

systems

Generate reports, memorandums, correspondence, presentation

materials, spreadsheets and graphics, and other materials using various

software programs.

Sort and distribute incoming mail and faxes

Copy and collate documents; assemble informational packets

Conduct special projects, perform research, assist with special events and

functions

Greet visitors, route incoming calls, schedule appointments and place

reminder calls for student appointments

Assist advisers and admission representatives as needed

Handle important documents, maintaining high level of confidentiality

Provide excellent customer service, anticipating and exceeding the needs of our

customers

Professional Education

Master of Arts in Education University of Phoenix 2013

Bachelor of Business Administration in Management Davenport University 2011

Income Tax Preparation Certificate Jackson Hewitt Income Tax Service 2003

• » Comments (5)

I really need help I am not receiving any phone calls or I’m getting the “regretful” emails. I had this resume professionally done. I have been applying to customer service and administrative assistant positions mostly. My question is what do I need to change or is anything wrong at all?

BBA, Management Candidate eager to contribute academic background as well as broad-range business background toward supporting the employer in maximizing performance as a key staff member.
PROFILE

?Talented Bachelor’s Candidate offering solid and progressive academic training and hands-on experience in Operational Management, Business Audits, Financial Operations, and Customer Service capacities.
?In depth experience in client-focused industries focused on delivering world class customer service.
?Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
?Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
?Demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
?Dynamic communication, organization, problem solving, and relationship management skills.

KEY SKILLS

CUSTOMER SERVICE:
•EXCELLENT CUSTOMER SERVICE SKILLS
•FLEXIBLE SCHEDULE
•ENTHUSIASTIC ATTITUDE
•STRONG WORK ETHIC
•COMPUTER SERVICE SKILLS
•CASH HANDLING

ADMINISTRATIVE:
•DATA ENTRY
•ORDERING
•MULTI PHONE LINE
•ADMINISTRATIVE SUPPORT NEEDS
•1080 DATA ENTRY SCORE
•DETAIL ORIENTED
•FLEXIBLE

TECHNICAL PROFICIENCIES

Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Access.
QuickBooks, Windows 98/2000/XP/Vista, 10-key, Typing 70wpm, Ericom Software AS/400,
Novell GroupWise Email/Messenger, CTI, Avaya IP Agent Telephone System

PROFESSIONAL EXPERIENCE

Sales Associate/Cashier K-MART (SEASONAL)11/2010-12/2010
?Successfully steered departmental sales operations to generate high volume growth and revenue on behalf of company; improved profitability in Men, Women, Kids, Household, and Jewelry departments.
?Facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction.

Post-Closing Auditor KELLY SERVICES (TEMP)04/2009-10/2009
?Drove the auditing of FHA and Conventional loan packages, ensuring accuracy and completeness of the entire mortgage package.
?Sharp business acumen and experienced in managing broad scope of operations, from scheduling signing/resigning and tracking documents to pre-auditing and document tracking.

Customer Service Representative BARTECH GROUP (TEMP)04/2008-08/2008
?Consistently ensured the delivery of quality customer service vital to sustaining and growing clientele base.
?Effectively handled a broad range of client account activities, past due accounts, service requests, disconnects, payment/deposit processing, balance transfers, and service restoration.

Office Assistant DAVENPORT UNIVERSITY 05/2007-03/2008

Tax Preparer JACKSON HEWITT TAX SERVICE 01/2004-04/2005

PROFESSIONAL EDUCATION

Bachelor’s of Business Administration in Management DAVENPORT UNIVERSITY 2011

Income Tax Preparation Certificate JACKSON HEWITT INCOME TAX SERVICE
Also what other positions should I be potentially seeking out with the experience I have. Any advice would be appreciated. I must say though that I get a lot of callbacks for marketing and sales…I have no interest in this area of business or the rocky paycheck that comes along with it.

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