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Service Management Software – Defining Your Service Levels

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Posted: Feb 03, 2010 |Comments: 0
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To effectively implement service management software and ITIL service desk, communication between IT and its customers is vital. Merely looking at the business / IT interfaces without going back through the components of the service chain (agreements with Suppliers and other departments that support the services) is not good practice. Today, as businesses evolve and more stringent needs are required, process reviews are taking place and agreements renegotiated with customers.

Defining services to be delivered is the first step to successfully implementing your ITIL service desk.

Large outsourcing managed services companies are very good at defining their services, the time and cost involved. They run it as a business. IT departments often don’t see themselves as a business, just as another part of the company. This is especially true in small to medium size companies.

Setting up IT as a cost centre often changes attitudes and brings focus to defining requirements and meet objectives. However, an IT department often has more leeway with fewer penalties involved. Outsourced managed services with fee paying clients, must get it right. Often financial penalties are a key driver.

A help desk service level agreement (SLA) between the business and the service desk software provider sets the framework by which incidents and support requests are resolved. Today, with the quality of the service management software tools available, there is a good opportunity to define and track SLAs. Due to “out of the box” tools most organisations will have some form of SLA with their customers.

Organisations that are new to measurement will begin with basic “soft” targets to develop a baseline. It is quite common that IT will not publish these targets to the business until they understand what is required to meet the SLAs. It does depend on the maturity of the reporting and processes within IT. Neither IT nor the business will know if the SLAs can be met until reports have been run over a period of time. Over the course of 6 months to a year, with good tracking data, more realistic measurements can be put in place. It does provide a basis for constructive discussion based on facts between the business and IT.

This in fact is a good strategy whether you are an IT cost centre or IT with targets to meet. To agree with the business on SLAs will be difficult if you have not measured previously. If you are a cost centre and have not been measuring your incidents and problem resolution you have no basis on what you can actually provide. This can only be proven through actual measurement results so that action can be taken. For example, it can also be an opportunity for IT to justify additional resources or up skill current resources with the right knowledge to meet the business requirements.

Negotiations between business and IT need real facts. It is of little value for the business to complain about IT not meeting SLAs if the business is not paying enough for resources. Tracking the issues that have been or are being dealt with and how long it is taking to resolve is a basic starting point.

Implementing a service management software tool, getting the facts over time will enable you to implement ITIL service desk and help desk best practice.

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Antony Dutton of Aaromba uses best of breed technology and methodologies to provide solutions to improve sales and marketing with CRM software, Service Management Software and customer service with ITIL Service Desk and Service Desk Software.

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Advantages of Dquip’s lead management software

Posted on February 11th, 2011 in construction management software by

Advantages of Dquip’s lead management software

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Advantages of Dquip’s lead management software

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1. Centralize routing and distribution of sales leads to marketing personnel, as well as to retailers, distributors and manufacturers.
2. Flexible work-flows thanks to transparent modeling of all sales processes.
3. Pull-out mechanism and automated escalation procedures.
4. Automated status report.
5. Highly informative, relevant and useful reports.
6. Seamless integration with your existing sales and marketing processes.
7. Optimized processes for efficient generation, qualification, distribution and follow-up of your sales leads.
8. Standardized and complete management of your sales leads until the sale is closed.
9. Our lead management software allows you to measure the quality of your sales leads, as well as the impact of your various marketing channels and overall marketing campaign success.
10. User friendly solution that assures user acceptance.
11. Custom built wherever needed.

What we could do for you

1. Our lead automation helps you to increase revenue and lead generation process.

2. To grow, you need to compete. To compete, you need lead management tool.

3. Run your business your way with our lead management software.

4. Web based lead administration.

About Dquip

Dquip has planned, constructed and implemented Design, Consulting & Web Solutions that not only meet our client’s needs, but also exceed their expectations and earn their trust. Our team of professionals are as well versed in the art of interpersonal communication and problem solving as they are in the language of technology.

We identify and define processes for every function while also being nimble to change. Our processes are definite yet flexible. Additionally we are obsessively compulsive when it comes to process automation. We are in the rigorous process of automating all business functions and strive to operate in a totally paperless environment. Our process orientation, agility and automation drive, have allowed us to scale indefinitely.

=========================
Reach our SALES TEAM
For Live Sales Chat visit http://www.dquip.com
E-Mail : sales@dquip.com
Online Enquiry Form : www.dquip.com/contact
Call : 0250 – 2393025 / 6451166
Office Timing : 10 am to 7pm Mon to Fri (IST); 10am to 2pm Saturday (IST)

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What Qualities Do Leaders Posses?

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simple lead management software, sales lead management tool, efficient lead management, effective lead management solution, best lead management, lead administration software, lead management solution, lead automation, lead management

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Let Product Management Software take care of your Productivity

Posted on February 11th, 2011 in construction management software by

Let Product Management Software take care of your Productivity

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Let Product Management Software take care of your Productivity

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The productivity and efficiency in the fashion world has touched a new high ever since it has started taking advantage of technology. As is the case with any other burgeoning industry, it has also starting incorporating product lifecycle management or product data management in its creative processes. Every major apparel and clothing brand has started using or evaluating the use of PLM software, which will enable it to handle its products and any such related data in the most efficient way.

Using a centralized database, fashion businesses can accumulate a range of product related information through Product Management Software. All this is done for an easy and transparent interaction to take place between apparel trading partners and multi-location product teams. Furthermore, by using web-based product management software, users can access the latest product information in real time anywhere across the globe. This removes the need for being locked to your desktop because information can be accessed anywhere through the web browser.

Users can also communicate, collaborate and simultaneously while creating and updating style information with the help of product management software. This not only leads to a reduction in the number of errors but also allows all players from designers, merchandisers, quality teams and even vendors to be quickly responsive to changes. All this ensures costs are reduced and delays minimized.

Professionals using the product management software can also create style detailing from size charts, labels, specifications, construction details and packing information of their products. For reproduction or reference in the future, they can also make numerous versions of the product. While at the same time, they can keep a log of all product design changes along with added information about date, time and the user. Product management software also enables a companies’ to get rid of any unnecessary e-mails, spreadsheets where the same information can now be easily accessed through a structured centralized database.

Product management software is fast becoming a norm in a highly competitive fashion industry. WFX, through its www.wfxondemand.com offering is a premier provider of software, which enables fashion and apparel businesses to be more competitive and profitable.

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Jan 15, 2010
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RationalPlan 3.16.0 – Project Management Software for Mac OS X Snow Leopard

Posted on February 4th, 2011 in construction management software by

RationalPlan 3.16.0 – Project Management Software for Mac OS X Snow Leopard

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Home Page > Business > Management > RationalPlan 3.16.0 – Project Management Software for Mac OS X Snow Leopard

RationalPlan 3.16.0 – Project Management Software for Mac OS X Snow Leopard

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Stand By Soft has released RationalPlan 3.16.0 for the Mac OS X Snow Leopard platform. RationalPlan is a project management software application developed to assist project managers in creating plans, tracking progress, allocating resources, managing budgets and analyzing workload. Besides the upgrade to Snow Leopard the new version comes with a significant increase in execution speed for resource sheets, file type association on silent install.

Important changes of this version:

Upgraded to Mac OS X Snow Leopard Significantly increased execution speed for resource sheet Associate file type extensions on silent install Bug fixes

Version 3.16 is an important release for Mac users. The suite of products just went for the latest Mac OS X version – Snow Leopard. The biggest change that can be noticed is related to the application interface: rounded buttons, better chosen colors, Mac OS X specific controls.

RationalPlan suite includes:
RationalPlan Single Project – project management software for single projects
RationalPlan Multi Project – project management software for multiple projects, projects that are interconnected through dependencies and share common resource
RationalPlan Project Viewer – free project management software viewer, the solution for anyone (from project stakeholders to team workers) to view projects details

Work computation algorithm on timescale intervals in resource sheet was significantly improved. This way user interactions like smooth shifting, zooming and scrolling are performed faster making users experience with this project management tool more pleasant. Still there is one observation: this increased execution speed can be noticed only on big and complex projects (usually that span over several years). Hence the greatest gain after this improvement will be obtained by medium/big companies and not by home or small office users.

Another important problem that was solved is related to silent installation. There was a problem to previous versions: the file types where not associated with RationalPlan if using silent installation. Now this issue is fixed.

Several other minor improvements where made and bugs where fixes.

RationalPlan is designed as an affordable alternative to Microsoft Project with some extra-features like multiproject management and it is covering project management area from WBS construction, project planning and scheduling to critical path management, over allocated resources detection, progress tracking, cost estimation, etc. Gantt chart support as well as various time line reports are also provided. It offers you the most important capabilities of a good project management software while being able to operate on various platforms starting with Windows, Mac, Linux and all other Java enabled platforms.

RationalPlan Project Management Software is available at http://www.rationalplan.com. It can be download from http://www.rationalplan.com/download.php.

Retrieved from “http://www.articlesbase.com/management-articles/rationalplan-3160-project-management-software-for-mac-os-x-snow-leopard-1721287.html”

(ArticlesBase SC #1721287)

Ioan Lucian -
About the Author:

About Stand By Soft
Stand By Soft was founded in 1997 as a software company specialized in building desktop applications and components.
Contact name: Lucian Ioan
Address: Aleea Parului, Nr.4A, Craiova, Dolj, 200346, Romania
Email: marketing@rationalplan.com
Phone: +40727159969

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